Q1. How do I know if my long distance service has been switched?
A. You have probably already been activated. To check, call 1-700-555-4141 toll free from your home phone, and listen to our thank-you message. If you didn't hear the thank-you message, contact us via email service@selectcomtelecom.ca or call our Customer Service Support Line at 1-888-901-8484 and we'll activate your services as quickly as possible.

Q2. How do I make a long-distance call with Selectcom Telecom?
A. Simply dial long-distance calls just as you've always done. There are no special codes or extra digits to dial.

For long distance calls within North America:
Dial 1 + area code + telephone number

For long distance calls overseas:
Dial 011 + country code + city code + telephone number.

Q3. Is Selectcom Telecom a Canadian company?
A. Selectcom Telecom is Canadian-owned and operated, with branch offices across Canada.

Q4. What do I do if I need help?
A. Selectcom Telecom Customer Service is available weekdays from 8:00am to 9:00pm and weekends from 9:00am to 3:00pm.
Call us at 1-888-901-8484 to talk to a representative. Or email us at service@selectcomtelecom.ca

Q5. What do I do if I'm moving or changing my telephone number?
A. Just call 1-888-901-8484 or email us at service@selectcomtelecom.ca and tell us you're moving or changing your telephone number. We'll simply redirect your services to your new address whether your phone number changes or not. If you don’t, you could be switched back to the local phone company's service, and you'll miss out on Selectcom Telecom's great savings.

Q6. What are my different payment options?
A. Selectcom Telecom offers many easy ways to pay, including:

• Monthly pre-authorized payments from any three major credit cards
• Monthly pre-authorized directly from your bank account
• You can send your payment by cheque in the enclosed envelope via mail
• At any bank or financial institution across the country
• At any Automated Bank Machine
• Internet or telephone banking (available at most major banks)

For more information about pre-authorized payment, call 1-888-901-8484, or e-mail us at service@selectcomtelecom.ca

Q7. Where can I find international rate information?
A. For any long-distance rates, you can call our Customer Support Line at 1-888-901-8484. Call to over 240 destinations, 24 hours a day, 7 days a week.

Q8. Is there any disruption to my local service, including any added features such as call waiting and call answer, when I switch my long distance service to Selectcom Telecom?
A. No. There is no disruption to your local service.

Q9. Are there any extra digits to dial when I switch to Selectcom Telecom?
A. No. There are no extra digits to dial.

Q10. Is there an activation fee when I switch my long distance service to Selectcom Telecom?
A. No. There is no activation fee or cost to join Selectcom Telecom.